Refund & Return Policy
At R.M. Western, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with all tags attached.
How to Initiate a Return
To start a return, please email us at robbiemack882@gmail.com with your order number and the reason for your return. We will provide you with return shipping instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original payment method within 5-10 business days.
Exchanges
If you need to exchange an item for a different size or colour, please contact us. The quickest way to get what you want is to return the original item and place a new order.
Non-Returnable Items
- Sale items
- Gift cards
- Items that have been worn, washed, or altered
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at robbiemack882@gmail.com with photos of the damage. We will arrange a replacement or full refund at no extra cost.
For any questions, please contact us at robbiemack882@gmail.com or call +61 413 700 988.